(Reuters) – On-time delivery rates fell for Amazon.com Inc van drivers in the latest week, consulting firm ShipMatrix said on Wednesday, but the online retailer said its performance was “far better than what’s being reported” even as it dealt with record Cyber Monday orders and regional winter storms.

FILE PHOTO: An Amazon Prime van during a press conference announcing Amazon.com’s new program to help entrepreneurs build businesses delivering Amazon packages, including $1 million to fund startup costs for military veterans, at an event space in Seattle, Washington, U.S., June 27, 2018. REUTERS/Lindsey Wasson

Amazon van drivers delivered 93.7% of U.S. packages on time during the week ending Dec. 7, down from 98.2% during the prior week that included Thanksgiving, ShipMatrix said.

Amazon called the ShipMatrix data “inaccurate”.

“Some deliveries were briefly impacted by weather but we worked quickly to re-balance capacity across our network,” spokeswoman Rena Lunak said in a statement.

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Amazon on-time delivery slip reported after Cyber Monday sales surge
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